SVOD3 Programmer not connecting

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dbassa
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SVOD3 Programmer not connecting

Сообщение dbassa » 16 окт 2019 13:17

Hi, is the first time I use SVOD, and when connecting into our computer and open svod programmer software 1090 it says not connecting. Lights in SVOD device are blue and orange. Does anyone know what I am doing wrong? Thank you!

admin
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Re: SVOD3 Programmer not connecting

Сообщение admin » 20 окт 2019 11:04

you need set driver from "C:\Program Files (x86)\SVOD3\driver"

dbassa
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Re: SVOD3 Programmer not connecting

Сообщение dbassa » 21 окт 2019 14:21

Thank you so much for answering us. We have sent some e-mails to svod support but no luck getting an anwser yet.

We have tried to set the driver as you told us, but Windows keeps showing an error ocurred when installing it.

We are running Windows 10 1903 version Spanish 64bits. We have got Eset Antivirus Software (we disabled it to install driver). Can something of these be a problem?

We attached the "C:\Program Files (x86)\SVOD3\driver" content in a jpeg file, and devices in our computer in a jpeg file as well. Can you tell us if you have got the same files in driver folder?

Thank you, our programmer is completly new and we don't know what to do. We have never used it yet.
Вложения
devices_in_our_computer.JPG
devices_in_our_computer.JPG (49.82 КБ) 381 просмотр
svod_driver_folder.JPG
svod_driver_folder.JPG (22.33 КБ) 381 просмотр

dbassa
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Re: SVOD3 Programmer not connecting

Сообщение dbassa » 21 окт 2019 20:44

Hi, Svod support contact us and we finally could install Svod programmer. The problem was a driver signature in Windows 8 and 10, that you need to disable temporarily to be able to install svod driver placed in "C:\Program Files (x86)\SVOD3\driver".

Follow the link below, to solve it, if you have any problem with your svod programmer not connecting or not being able to install it.

https://www.howtogeek.com/167723/how-to ... d-drivers/

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